Shipping Policy – ViNiToys.com

At ViNi T.O.Y.S, we aim to ensure that your order reaches you in perfect condition and on time. Please read our shipping policy carefully to understand how we handle deliveries.

1. Shipping Partners

We ship across India through reliable logistics partners:
- India Post
- DTDC
- Professional Couriers

-or any other service provider

The courier partner is chosen based on serviceability and speed for your delivery location.

2. Shipping Timeline

- Orders are dispatched within 2–5 business days from the date of confirmation.
- Delivery timelines vary depending on the location, typically between 3–8 business days from dispatch.
- You will receive a tracking link via email or WhatsApp once your order is shipped.

3. Shipping Charges

- Free shipping is offered on most products across India.
- In rare cases, if an additional shipping fee is applicable (e.g., remote locations), it will be shown during checkout before payment.

4. Order Tracking

Once shipped, you will receive:
- Tracking ID and courier name
- Link to track your order status online

If you face any issues in tracking, feel free to reach us at ecom@shivasandson.com or WhatsApp at +91 95381 23470.

5. Delivery Address & Issues

- Please ensure your address and contact details are correct at checkout.
- In case of failed delivery attempts due to incorrect address or unavailability, the courier may retry or the parcel may be returned to us.
- If returned, we will contact you to arrange reshipment (additional charges may apply in such cases).

6. Delays & Exceptions

- While we strive to meet all delivery timelines, there may be occasional delays due to unforeseen issues like weather, transport strikes, or courier delays.
- In such cases, we will keep you informed proactively.

If you have any queries about your order or delivery, our support team is just a message away. Thank you for choosing ViNi T.O.Y.S.