Replacement Policy

At Vini Toys, we ensure premium quality and safe toys for your little ones. However, if you receive a damaged, defective, or incorrect product, we are here to help with a replacement.

✅ Eligibility for Replacement

• Replacement request must be raised within 24 hours of delivery
• Product must be unused and in its original packaging
• Tags, accessories, manuals, and invoice must be intact
• Customer must share clear images/videos of the issue for verification

❌ Non-Replaceable Items

• Used, damaged, or broken products due to misuse
• Products with missing parts/accessories after delivery confirmation
• Products without original packaging, tags, or invoice
• Issues reported after 24 hours of delivery

🔄 Replacement Terms

• Replacement is allowed only for damaged, defective, missing-part, or wrong product received cases
• Replacement is subject to verification and product availability
• If the same product is unavailable, we may offer an alternative product or store credit, based on approval

💰 No Return / No Refund Policy

• We do not accept product returns for toys
• Refunds are not applicable once the product is delivered
• Only replacement will be provided for eligible cases after verification

📩 How to Raise a Replacement Request

Please email us within 24 hours of delivery with your order details, invoice, and clear images/videos of the issue.

Email: support@vinitoys.com